Privacy Policy

At Knicksas ("we," "us," or "our"), we believe that privacy is as fundamental as the quality of the products we deliver to your door. We are committed to protecting the personal information you share with us as thoughtfully as we select our groceries.

This policy explains what information we collect, how we use it, and, most importantly, how we keep it safe. We've written it in clear language to make it easy for you to understand.

What Information Do We Collect?

We only collect information that helps us provide and improve your shopping experience.

  • Information You Provide: This includes your name, email address, shipping address, and phone number when you create an account or place an order. It also includes any communications you send to us via email or our contact forms.

  • Information Collected Automatically: When you visit our site, we may automatically collect certain data like your IP address, browser type, and device information. We use cookies (small text files) to remember what's in your shopping cart, understand how you use our site, and make your browsing experience smoother.

  • Payment Information: Your payment details are processed securely by our trusted third-party payment processors (like Stripe or PayPal). We do not store your full credit card information on our servers.

How Do We Use Your Information?

Your information helps us serve you better. We use it to:

  • Fulfill Your Orders: Process your payments, arrange shipping, and send you order confirmations and delivery updates.

  • Provide Customer Support: Respond to your questions and requests.

  • Improve Your Experience: Personalize your experience on our site and recommend products you might love.

  • Communicate (With Your Permission): If you opt-in, we'll send you emails about new products, special offers, and helpful tips. You can unsubscribe at any time using the link in every email.

How Do We Share Your Information?

We treat your data with respect and only share it when necessary:

  • Service Providers: We work with trusted partners who help us run our business (e.g., shipping companies like UPS or FedEx, payment processors). They only receive the information needed to perform their specific service and are obligated to keep it confidential.

  • Legal Obligations: We may disclose information if required by law, such as to comply with a subpoena or similar legal process.

  • We do not and will never sell your personal information to third-party advertisers.

How We Protect Your Information

We implement a variety of security measures, including SSL encryption, to maintain the safety of your personal information. It's stored on secure networks and is only accessible by a limited number of persons who have special access rights and are required to keep the information confidential.

Contact Us

If you have any questions about this Privacy Policy or your data, please reach out to our friendly support team. We're here to help.
Email: service@knicksas.com

Thank you for trusting Knicksas with your business.